Jun 12, 2007


We have an employee that's pregnant. She's normally very good with customers and has been with us for a while.

The other day, I visited the store with a gentleman interested in buying into our concept/franchise. It was a bad day for the employee -- you could tell. And anytime something is just not right with you -- mentally and/or physically -- everyone, including your customers, pick up on it in a heartbeat.

I know it's hard, and I sympathize with not feeling your best, but you've been hired to perform a function at a certain level in exchange for being compensated (with benefits and money alike), so you best bring your A-game. Or at least be able to fake your A-game. If not, then you need to stay home, because I do not want you working with customers today.

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