Mar 12, 2007

Customer service nut case

I have an employee who is a bona fide customer service nut case. These types of individuals do not grow on trees. They believe in it and are committed to it to their very core being. It's not learned, it's inherent, it's assumed. If they're smart (and this person is very smart) they can take you places, take your organization to new levels if you give them the latitude and respect they crave.

This employee of mine makes peanuts. Yet she remains committed and does things above and beyond the call of service and job description. She is re-writing the job description.

Cultivate and take care of these individuals. Showcase them. Encourage them. Reward them.

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